A small system for plumbers, electricians, cleaners and similar businesses: when an enquiry arrives, it is stored in one sheet, sorted by type, given an initial urgency-review flag for your confirmation, flagged if something is missing or duplicated — and nothing is ever sent to your customers without you.
Ask about the pilotOne intake form on the channel you already use, with five fields you confirm.
One row per lead, in your own Google account. Nothing is dropped — a lead with a missing field is flagged, never deleted.
Plumbing / electrical / cleaning / general, plus an initial urgency-review flag (high or normal). Urgency is an initial review flag only — the owner always confirms it; it is not reliable or automatic urgency detection. Duplicates — same contact, same service — are flagged as duplicates.
Every lead gets a ready reply draft next to it, stamped as a draft. The system makes no promises, quotes no prices and books no jobs on its own.
You get a one-line notification for every new lead. You read the draft, edit it if you like, and send it yourself.
The working demo was run on 5 fake test enquiries, built to cover the cases that break manual sorting. Result: 5 of 5 passed.
| # | Test case | What the system did | Result |
|---|---|---|---|
| 1 | Normal cleaning quote request | Stored; category cleaning; urgency normal | PASS |
| 2 | Urgent plumbing leak ("emergency… leaking… tomorrow") | Stored; category plumbing; urgency high | PASS |
| 3 | Same customer as case 1, sending again | Stored and flagged as a duplicate of lead 1 | PASS |
| 4 | Enquiry with the contact field left empty | Stored — not dropped — and flagged "missing: contact" | PASS |
| 5 | Electrical: "half the house has no power" | Stored; category electrical; urgency high | PASS |
Every stored lead also carried a follow-up draft marked "OWNER APPROVAL REQUIRED — DO NOT AUTO-SEND", and a one-line notification for the owner. The same test standard is what a pilot is delivered against.
Compatibility, permissions and the payment route are confirmed in writing before work starts. Setup and test delivery within 48 hours after you provide the agreed access and confirm the five form fields. One correction round on categories/wording within 7 days of delivery is included. Any working copies of your data are deleted 30 days after delivery, unless we agree otherwise in writing.
Not included: a full CRM, AI chatbots or AI calling, automatic messages to your customers, calendar booking, payment collection, unlimited revisions or follow-ups, 24/7 monitoring, ongoing maintenance (available separately, quoted first), or any form or platform not agreed in advance. The sorting is rules-based and the drafts are template-based — no artificial intelligence is built in, and none is needed for the system to work. An AI-assisted upgrade may be a future option only where you provide approved AI access yourself.
The system never sends a message to your customers by itself. Every reply is a draft. You — or a staff member you name — read it, edit it if needed, and send it. Your customers always hear from you, never from a machine acting on its own.
No results are guaranteed. This system will not be claimed to increase your sales. What it does is mechanical and checkable: every enquiry is recorded, sorted, drafted and brought to your attention. The sorting is rules-based and the drafts are template-based, not machine judgement — odd wording can land in "general", but the lead is still stored in full for you to review. The urgency flag does not understand negation or context: for example, 'no leak' can be flagged urgent because the bare keyword 'leak' appears. The test results above are from synthetic demo data, labelled as such, not from real customers.
Run by Muhammad Saleem Babar, a solo operator in Pakistan. Identity, account and approval steps are always yours — you will never be asked for your password.
Email: facttechz5911@gmail.com